Privacy policy

NuraLux™ Privacy Policy

Last updated: 26 Aug 2026

NuraLux™ respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit our website or purchase from us.

South Africa's Protection of Personal Information Act (POPIA) establishes requirements for the lawful processing of personal information by private and public bodies.

Information We Collect

When you place an order, we may collect information such as:

  • Full name
  • Email address
  • Telephone number
  • Billing information
  • Delivery address
  • Order information
  • Communication with our customer support team

Payment information may be processed securely by our third-party payment providers. We do not need to store your complete payment card details ourselves.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Deliver your purchases
  • Send order confirmations
  • Provide customer support
  • Process returns and refunds
  • Improve our website and services
  • Prevent fraud and protect our business
  • Send marketing communications where permitted and where you have provided the appropriate consent or where otherwise legally permitted

Marketing

If you subscribe to our marketing communications, you may receive information about NuraLux™ products, promotions and special offers.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication.

Sharing Information

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Payment providers
  • Courier and delivery companies
  • Shopify and relevant technology providers
  • Email and customer-support providers

We only share information where reasonably necessary for the relevant business purpose or where required/permitted by law.

Protecting Your Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. The Information Regulator specifically highlights data minimisation, accuracy and appropriate security measures as important privacy practices.

Your Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, contact:

[Nuroluxsa@gmail.com]

NuraLux™