Refund policy
NuraLux™ Returns & Refunds
Last updated: [26 Aug 2026]
We want you to be happy with your NuraLux™ purchase. If you have an issue with your order, please contact us at [Nuroluxsa@gmail.com] with your order number.
Defective or Faulty Products
If your NuraLux™ product is defective, unsafe, or does not meet the applicable quality requirements, please contact us.
South African consumer law provides an implied warranty of quality, including rights relating to defective goods. Under section 56 of the Consumer Protection Act, qualifying goods may be returned within six months of delivery, at the supplier's risk and expense, with the consumer entitled to the applicable remedy provided by the Act.
Depending on the circumstances, the available remedy may include:
- Repair
- Replacement
- Refund
We will assess the issue and guide you through the appropriate process.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us within [7 days] of delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs of the product/package where applicable
Change of Mind
If you simply change your mind about your purchase, your rights may depend on the circumstances of the transaction and applicable South African consumer law.
For hygiene reasons, opened or used facial products may be subject to applicable return restrictions, but this does not remove any statutory rights you may have regarding defective or unsuitable goods.
How to Request a Return
Email:
[Nuroluxsa@gmail.com]
Subject:
Return Request – Order #[ORDER NUMBER]
Please include your order number and a description of the issue.
Do not send a product back without first contacting us and receiving return instructions.
Refunds
Where a refund is applicable, it will be processed using the appropriate payment method and within the applicable legal or processing timeframe.