Shipping policy

NuraLux™ Shipping Policy

Last updated: 26 Aug 2026

At NuraLux™, we want your order to arrive safely and as quickly as possible.

Processing Times

Orders are generally processed within [1–3] business days after payment has been successfully received.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.

Delivery Times

We currently deliver within South Africa.

Estimated delivery time:

[8–11 business days ]

Please note that delivery times are estimates and may be affected by courier delays, public holidays, incorrect delivery information, weather conditions or other circumstances outside our control.

Shipping Fee

Standard delivery: [R99]

FREE shipping on orders over [R800]

Tracking

Tracking details will be sent to the email address provided during checkout.

Please allow up to [24–48 hours] for tracking information to become active after your order has been dispatched.

Incorrect Address

Please make sure your delivery information is correct before completing your purchase.

If an order has already been dispatched to an incorrect address supplied by the customer, additional delivery costs may apply.

Damaged Deliveries

If your parcel arrives visibly damaged, please contact us as soon as possible at:

[Nuroluxsa@gmail.com]

Please include your order number and photographs of the packaging and product.

Contact

For any shipping questions, contact: